GoldCoins.cz | numismatics | gold coins | silver coins

TERMS AND CONDITIONS

  1. General conditions

    The terms and conditions state the conditions of bill of sale between the seller (GoldCoins, Eva Brabcová, P.O.BOX 572, Jindřišská 14, 111 21 Praha 1, IČ 74669346, DIČ CZ8651250014) and the buyer.
  2. Rights and obligations of the Seller

    1. The seller has to send the ordered goods to the address written in the purchase order within 15 days after confirmation of the purchase order. In case of payment in advance, the seller has to send the ordered goods in 15 days after receiving the payment to the bank account.
    2. Binding purchase order is the purchase order sent by the buyer and confirmed by the seller. The confirmation is sent to the email address of the buyer and in case of payment in advance, the confirmation contains an upfront invoice.
    3. The orders are satisfied in the sequence received. Priority given to orders as follows: e-shop orders, email orders, orders received by post.
    4. The seller has the right to reject an order if there is not enough inventory.
    5. The seller has the right to reject an order if the address given by the buyer is not complete or is doubtful. The seller has to send an email about the rejection to the email address of the buyer.
    6. If the buyer does not keep the commitment to accept and pay for the ordered goods, the seller has the right to stop or reject further orders from this buyer.
    7. The goods sent cannot be exchanged for another good.
    8. The goods are the property of the Seller until complete payment from the Buyer is received.
  3. Rights and obligations of the Buyer

    1. The Buyer has to provide correct and complete post address to which the ordered goods should be sent.
    2. The Buyer has to accept the ordered and sent goods and pay the price for the ordered goods together with other fees – post fee, cash on delivery fee, as stated in the confirmation of order.
    3. The Buyer has the right to cancel the order by sending a cancellation email to the email of the Seller until 1 hour after the order.
    4. The Buyer has to pay the final price of the ordered goods within 15 days of receiving the upfront invoice, unless both parties agreed on a different due date. If the seller does not receive the payment to the bank account in this period, the order is cancelled.
  4. Price

    1. The price of goods is stated in e-shop www.goldcoins.cz by every item.
    2. The price includes VAT.
    3. The prices statedin e-shop www.goldcoins.cz are valid from the moment of order and confirmed by sending the confirmation of order.
    4. The post fee, package fee and insurance fee can be increased due to the extent of the order and address to which it should be sent. This increase has to be stated in the confirmation of order. The prices are set according to current price list of Czech Post.
    5. The Seller is not VAT payer. The prices are final.
  5. Payment conditions

    1. The Buyer pays for the ordered goods on the basis of either upfront invoice sent with the confirmation of order or cash on delivery.
    2. In the cash on delivery option, the value of the parcel cannot exceed 50000 CZK.
  6. Sending of goods

    1. The goods is sent either as valuable letter or as valuable parcel.
    2. The parcel is insured up to the purchase price.
    3. If the Buyer does not receive the parcel, the Buyer has to inform the Seller.
    4. The Seller has to send the ordered goods to the address written in the purchase order within 15 business days of the confirmation of order. In case of advance payment to the bank account of the Seller, the seller has to send the goods within 15 business days of receiving the payment.
  7. Problems and refunds

    1. The Buyer can make a complaint either by sending a complaint email to the email address info@goldcoins.cz or by sending a complaint letter to Eva Brabcová, P.O.BOX 572, Jindřišská 14, 111 21 Praha 1.
    2. Every complaint has to contain the number of order, copy of invoice and detailed description of spoilage found.
    3. The Seller decides on the complaint within 15 business days and informs the Buyer by email or by post.
    4. The complaint including the remotion of spoilage will be solved as soon as possible, within a maximum of 30 days of the complaint, unless the seller and the buyer agree on longer period.
    5. The Buyer can ask about the solution of the complaint by phone, post and email.
  8. The keeping of personal data

    1. The Seller uses all personal data provided by the Buyer for commercial purposes only and the seller does not give any personal data to third persons. An exception is external distributors of parcels (Czech Post etc.). The personal data are treated according to the law č. 101/2000 Sb. o ochraně osobních údajů.
  9. The responsibility for transportation

    1. The distributor has the responsibility for transportation of parcels according to the operation conditions.
  10. The change of Terms and Conditions

    1. The Seller has the right to change terms and conditions and publish them on the web pages www.goldcoins.cz